7800 Privacy Policy — How We Protect Your Information
This Privacy Policy sets out transparently how the 7800 platform collects, uses, stores, and protects the personal data of users in Malaysia. Please read this policy in full before using our platform.
Information We Collect from Users
When you register and use the 7800 platform, we collect several categories of information necessary to provide a secure and fully functional service. This data collection is in line with the platform's operational requirements and applicable laws in Malaysia.
The categories of information collected include the following:
- Account information: Full name, email address, phone number, date of birth, and password chosen at registration.
- Payment information: Payment method details such as eWallet information, bank account numbers and transaction records in MYR. We do not store full card numbers; this data is processed through a secure payment gateway.
- Device and browser information: IP address, device type, operating system, browser version, and other technical information automatically transmitted when you access the platform.
- Usage data: Pages visited, games played, session duration, in-platform actions and account settings preferences.
- Cookies and tracking technologies: Data collected through cookies and similar technologies for the purposes described in the following section.
Why We Need This Data — A Clear Statement of Purpose
Account information is used to verify user identity, process secure logins, manage balances and transaction records, and enable users to access all 7800 platform features according to their eligibility.
Payment data is used solely to process MYR deposits and withdrawals, verify the source of funds, comply with anti-money laundering requirements, and ensure every transaction is carried out securely through verified channels.
Usage data and technical information help us understand how users interact with the platform, identify technical issues, optimise performance for mobile devices, and continuously improve the user experience.
Contact information is used to send account-related notifications, policy updates, security alerts and responses to support enquiries. We do not use user data to send marketing communications without consent.
Cookies and Tracking Technologies
The 7800 platform uses cookies — small text files stored on your device — for specific, limited purposes. Cookies help the platform recognise your login session, remember your language preferences and display settings, and ensure a smoother user experience.
There are two types of cookies in use:
- Session cookies: Deleted automatically when you close your browser. Used to maintain your active login session while browsing the platform.
- Persistent cookies: Stored for a set period to remember user preferences such as language and display settings for future visits.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect platform functionality, such as the ability to stay logged in. We do not use third-party cookies for advertising or cross-site tracking.
Data Storage and Security
7800 user data is stored on servers protected to industry security standards. All data transmitted between your browser and our platform is encrypted using recognised protocols. Access to personal user data is restricted to staff who require it solely for operational purposes.
Data retention periods depend on the type of information and applicable legal requirements. Financial transaction records are retained for the minimum period required under Malaysian law. Inactive account data is handled in accordance with the platform's internal policies.
While we implement robust security measures, no system can be guaranteed to be 100% secure. Users are also responsible for keeping their own passwords and login credentials safe.
Data Sharing and User Rights
When Your Data May Be Shared
7800 does not sell, rent or trade users' personal data to third parties for marketing or commercial purposes. Data sharing is limited to the following situations only:
- Payment service provider: Transaction details are shared with payment gateway providers used to process MYR deposits and withdrawals, subject to strict confidentiality agreements.
- Legal requirements: We may be required to disclose user information to the relevant authorities when ordered by a court or regulatory body under Malaysian law.
- Platform security: Certain information may be shared with cybersecurity service providers who assist us in detecting and preventing fraudulent activity.
User Rights Over Their Data
7800 platform users have rights regarding their personal data. To exercise any of these rights, please contact our support team:
- Right to access: You have the right to request a copy of the personal data we hold about you.
- Right to rectification: You may request correction of any inaccurate or incomplete information in your account.
- Right to erasure: You may request deletion of your personal data under certain circumstances, subject to legal obligations that may require us to retain certain records.
- Right to restrict processing: In certain circumstances, you may request that we limit how we use your data while your query is being reviewed.
Policy Changes and How to Contact Us
7800 reserves the right to update or amend this Privacy Policy at any time in line with changes to our services, technology, or legal requirements. Users will be notified of any significant changes via in-platform notifications or email, and the latest version will always be available on this page with a clear update date.
Continued use of the 7800 platform following any changes to the Privacy Policy constitutes acceptance of the updated policy. We encourage users to review this page periodically.
This policy forms part of the platform's broader policy framework. We also encourage you to read our Terms & Conditions and Responsible Gaming Guide for a full overview of how our platform operates.
For any enquiries regarding this Privacy Policy, including requests to access, correct or delete your data, please contact the 7800 support team. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.
Support email: [email protected] | Effective date: January 2026